Company Name: WEBNEST LIMITED
Website: https://nest4web.com
Email: info@nest4web.com
Registered Office: 2 Frederick Street, London, WC1X 0ND, United Kingdom
At WEBNEST LIMITED, we are committed to providing high-quality digital services and exceptional customer satisfaction. This Refund and Return Policy explains our stance on cancellations, refunds, and the return of deliverables across our suite of services.
Please read this policy carefully before engaging in any service or making a payment. By doing so, you agree to the terms outlined below.
WEBNEST LIMITED is a digital service provider specializing in:
Single Page Application (SPA) Development
React Code Optimization
React Frontend Integration
Responsive UI/UX Design
Custom React Web Application Development
Ongoing Maintenance and Support Services
These services are intangible, customized, and non-returnable digital products that are delivered through direct client collaboration and are not eligible for “returns” in the traditional sense.
Due to the nature of digital services and the significant amount of time and resources allocated at the start of each project, we adhere to the following refund principles:
| Project Stage | Refund Eligibility |
|---|---|
| Before Work Begins | 100% Refund of any advance payments if no work has started |
| Initial Phase (within 3 days of kickoff) | Partial Refund up to 75%, depending on work done |
| After Initial Deliverables Are Shared | No Refund, unless deliverables do not match agreed scope |
| Maintenance & Support Subscriptions | Refund available only for unused months if prepaid annually |
| Hourly Services or Emergency Work | Non-refundable once hours are consumed or task is initiated |
A refund request may be considered under the following conditions:
Service delivered is not as per the agreed scope or specifications.
We are unable to complete the project within the agreed timeline and no alternative solution is accepted.
There is a technical failure from our end preventing delivery of services (e.g., failure to integrate frontend as promised).
There has been no significant progress, and the client chooses to terminate early with valid justification.
Note: Dissatisfaction due to a change in personal/business preferences after delivery is not considered a valid reason for a refund.
We do not provide refunds in the following cases:
Client fails to provide necessary project input, feedback, or approvals.
Project delays caused by client-side issues or third-party service failures.
Services already rendered, completed, or delivered as per scope.
Client requests project cancellation without valid or justifiable reason after 3 or more business days.
Misuse or unauthorized modification of the source code or designs provided by us.
Refund requests made after 15 calendar days from project delivery.
Our maintenance and support services are usually subscription-based (monthly, quarterly, annually). The following applies:
Monthly Subscriptions: Non-refundable after service period has started.
Annual Subscriptions: Refund eligible for remaining unused full months only.
Emergency Fixes / One-Time Support Tasks: Non-refundable once task has commenced.
To request a refund, please email info@nest4web.com with the following:
Full name and business name (if applicable)
Invoice or transaction ID
Reason for refund request
Details of the issue and any relevant evidence or documentation
Our team will review your request and respond within 5–7 business days. If approved, refunds will be processed using the original payment method within 7–14 business days.
If a client is dissatisfied with any part of a service, we offer revisions per the service agreement. If, after the final revision, the result is still not satisfactory and a mutual agreement can’t be reached, partial refunds may be offered at our discretion based on work completed and value delivered.
We take customer satisfaction seriously. If you are unhappy with our service, please contact us first to seek resolution.
Unjustified chargebacks filed without notice will be treated as breach of contract and may result in:
Suspension of services
Legal claim for damages
Blacklisting for future engagements
We reserve the right to contest any disputes with evidence of delivery, communication logs, and contractual agreements.
Clients can cancel a service at any time, but refund eligibility depends on the stage of service:
Before work starts: Full refund
During active development: Partial refund, subject to deduction for work already done
Post-completion or delivery: No refund
Clients must notify us at least 5 business days in advance for recurring service cancellations (e.g., monthly support plans).
By engaging our services or making a payment, you acknowledge that:
You have read and understood this policy.
You agree not to abuse our refund policy for commercial gain.
You understand the digital nature of our work limits “returns” as defined in physical retail.
If you have questions or need clarification about our Refund and Return Policy, feel free to contact:
WEBNEST LIMITED
📍 2 Frederick Street, London, WC1X 0ND
📧 info@nest4web.com
🌐 https://nest4web.com
Crafting powerful React solutions with seamless performance, responsive design, and long-term maintenance you can trust.
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